RETURN & CANCELLATION POLICY
RETURN / REPLACEMENT:
If you have received a wrong or damaged product, please raise a return / replacement request within 48 hours of the delivery by sending us an email at admin@dirtyl.com with the following details:
- Order Number
- Details of your request or complaint
- Images or videos to support the request or complaint
Once all the details are received, we will examine it and notify you within a reasonable time. In case a replacement is approved for your complaint, you will be informed of the same, and a reverse pick-up of the product will be arranged & new product will be delivered within 10 working days from the date of pick-up along with new consignment tracking details.
Please note that for successful return / replacement, both the mono carton, which refers to the Dityl box/packaging the individual product comes in, & outer packaging, which refers to the larger carton the entire order is shipped in will be required.
Please note orders for Gift boxes are not applicable for return / replacement here.
CANCELLATION:
If you wish to cancel your order, you can do so by sending us an email on admin@dirtyl.com within 24 hours of placing the order. Alternatively, you can also call us at +91-99999-45555 (Timings: 10:00 am – 05:00 pm IST Monday to Friday), within 24 hours of placing the order. Once orders have been dispatched, it cannot be cancelled.
**Dirtyl reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled order?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days.
How long does it take to receive a refund for a cancelled order?
We will process your refund within 7 business days in case of cancellation of an order.